1. Bid packs
Bid packs are digital, consumable items. Unused bid packs may be refunded within seven (7) days of purchase, provided no bids from the pack have been placed in an auction. Once any bid from a pack has been played, the pack is considered redeemed and is non-refundable.
2. MadMall purchases
Physical merchandise purchased through the MadMall may be returned within thirty (30) days of delivery, unused and in original packaging, for a refund of the purchase price. Shipping charges are non-refundable. Defective or damaged items are eligible for replacement or full refund at our discretion.
3. Items won at auction
Items won through live auctions are non-refundable except in cases of defect, damage, or non-delivery. Bids spent in auctions you did not win are not refundable in cash, but value is preserved through Pearls and the BuyNow feature.
4. Partner enrollment
Tidal Partner enrollment fees, where applicable, may be cancelled for a full refund within three (3) business days of enrollment in accordance with applicable direct-selling cooling-off rules. After that, refunds are governed by the Compensation Plan and your local jurisdiction.
5. Chargebacks
Filing a chargeback without first contacting support@madtide.com may result in immediate account suspension and forfeiture of any balances, winnings, or commissions.
6. How to request a refund
Email support@madtide.com with your order ID, the reason for your request, and supporting documentation (photos, screenshots) where applicable. We aim to respond within two business days.